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The calls API allows you to:
  • List calls
  • Log calls (create call records)
  • Get call dispositions
  • Retrieve call recordings
A typical flow includes:
  1. Logging a call via POST /calls after it’s completed (to record calls made outside Amplemarket)
  2. Optionally setting a disposition to categorize the call outcome
  3. Retrieving call recordings via GET /calls/{id}/recording for analysis or compliance purposes
Calls can be logged with various metadata including duration, transcription, recording URLs, and dispositions to help track and analyze your outreach efforts.

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Call Object

FieldTypeDescription
idstring (uuid)The ID of the call
fromstringThe phone number that initiated the call
tostringThe phone number that received the call
durationintegerThe duration of the call in seconds
answeredbooleanWhether the call was answered
humanbooleanWhether a human answered the call or if it was detected as a machine/voicemail
transcriptionstring or nullThe text representation of the call’s audio, if available
notesstring or nullCustom notes associated with the call
recording_urlstringURL to the call recording (if available)
disposition_idstring (uuid)Call disposition ID. The disposition action determines behavior: “complete” marks the task and lead as completed, while “next_stage” takes no action purposefully - read more below
task_idstring (uuid)The ID of the task associated with this call
user_idstring (uuid)The ID of the user who made the call
externalbooleanWhether the call was made externally (outside of Amplemarket)
start_datestring (date-time)The start date and time of the call in ISO 8601 format

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Example Call Object

{
  "id": "0199ba5b-e387-7d61-8ae4-6ad9ce65f07b",
  "disposition_id": "0199ba5b-e20c-7dc1-9481-097d1256e75b",
  "duration": 5,
  "external": true,
  "start_date": "2025-10-06T16:30:08Z",
  "from": "+1 123456789",
  "to": "+1 123456789",
  "notes": null,
  "transcription": null,
  "task_id": "0199ba5b-e332-77e3-8f73-b86f921ad681",
  "user_id": "0199ba5b-e2fd-764a-9f21-5df8758d5dd3",
  "human": false,
  "answered": true
}

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Logging Calls

To log a call, send a POST request to /calls with the following required fields:
  • from (string, required) - The phone number that initiated the call
  • to (string, required) - The phone number that received the call
  • duration (integer, required) - The duration of the call in seconds
  • answered (boolean, required) - Whether the call was answered
  • human (boolean, required) - Whether a human answered or if it was a machine/voicemail
  • task_id (string uuid, required) - The ID of the task associated with the call
  • user_id (string uuid, required) - The ID of the user making the call
Optional fields:
  • transcription (string) - The text transcription of the call
  • recording_url (string) - URL to the call recording
  • disposition_id (string uuid) - Call disposition ID to categorize the outcome

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Example Request

curl --request POST \
  --url https://api.amplemarket.com/calls \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "from": "+1 123456789",
  "to": "+1 987654321",
  "duration": 120,
  "answered": true,
  "human": true,
  "transcription": "Call transcription here...",
  "recording_url": "https://example.com/recording.mp3",
  "disposition_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "task_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}'

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Call Dispositions

When logging a call, you can optionally include a disposition_id to categorize the outcome and trigger the appropriate action. Call dispositions allow you to categorize the outcome of calls. You can retrieve available dispositions using the GET /calls/dispositions endpoint. Dispositions have different actions that determine how the system responds:
  • next_stage - No automatic action is taken. This allows your integration to repeat the call or schedule another attempt if needed. The task and lead remain in their current state. You can manually complete the task when ready.
  • complete - The associated task and sequence lead will automatically be marked as completed. Use this when the call objective has been achieved and no further attempts are needed.

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Call Recordings

For advanced call analysis workflows, see the Call Recordings guide to learn how to automatically retrieve and analyze call recordings using webhooks and third-party services.
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